Returns Policy

Don't fit? Don’t flatter? Don't worry 

Eyekit’s 7 day returns policy means you can buy as many pairs as you like and try them all on at your leisure. Keep the sunglasses you prefer and simply send the others back to us for your no-quibble, no-delay refund.  Just take great care that the sunglasses do not get damaged, otherwise you will not be entitled to a refund.

Want to buy sunglasses as a gift?

Buying premium quality sunglasses as a gift is a great idea and Eyekit makes it easy. Since you can never be sure whether someone is going to like what you’ve bought them – especially when it’s something as personal as sunglasses - it’s reassuring to know you can send them back. You could even buy several pairs for your friend to choose from. Just send the other pairs back within 7 days and get your money back.

Want to buy prescription eyewear but would like to try on the frames first? 

If you are unsure of which frame suits you best, just buy the frames you would like to try on without the prescription. Then send them all back within 7 days for a refund and then place an order for the eyewear you want with your choice of prescription.

At eyekit.co, we aim to offer you excellent quality, value and service at all times and want you to be completely satisfied with your purchase. If you are not happy with it then please return the item(s) within the guidelines of the returns policy below.

Returns of Eyewear and Accessories

Please return all unwanted goods within 7 days of receipt. All unused products must be returned in their original condition and should have any attachments still on the goods, complete with all accessories, instructions and packaging. We recommend you retain the outer packaging that eyekit.co used to send the goods out and carefully repackage any items to be returned to ensure their safety. On receipt of the returned goods, a full refund will be issued for the amount paid on the understanding that all items are received in resalable condition. If we decide that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.

Returns of Prescription Eyewear 

If you are not happy, you may return your prescription. However, due to the nature of the prescription glazing process, prescription returns will incur a fee based on the prescription configuration charges. Please ensure that all goods are returned within 7 days of receipt of goods and in original condition.

Damaged or Defective items

Please note that our free delivery service is uninsured above £40 and not trackable or traceable other than when the delivery is signed for. All goods are quality control inspected prior to leaving our premises and are in perfect condition. However, it is at the risk of the purchaser that the goods arrive in the same condition they left our laboratory. We strongly advise special delivery for all items over the value of £50 just for peace of mind. We cannot accept any responsibility for lost or damaged goods. Though the recorded delivery service is generally very reliable and used by most suppliers on the internet, if you do have a problem, using the Special Delivery service will allow you to claim back from the Royal Mail the value of goods up to £500. If your goods or packaging arrive damaged, please make sure you notify the delivery company when you sign for receipt of the goods. Unless this is done, transit damage cannot be claimed.

Refund of delivery costs

You will need to pay for postage/delivery when you return an item to us. We will only refund your postage/delivery costs in cases where the sunglasses we sent you were incorrect, damaged or faulty. If the sunglasses are simply unwanted we will refund just your purchase cost – not your return postage/delivery costs.

How to Return your Goods

If you want to return an item, please enclose a letter stating your contact details and invoice number giving your reason for return. If the product is damaged or defective, please indicate the exact nature of the fault and state whether you would like a refund, a replacement or an alternative. If possible please retain the packaging used by eyekit to dispatch your order and repackage the item carefully, complete with all accessories, labels, instructions and original box. This will help protect the sunglasses from scratches, breakage or damage and ensure the glasses get back to us in a re-saleable condition. It also enables us to process your refund as quickly as possible.Then send the package to:

Eyekit Returns

Elmwood

Main Street

Ulleskelf

North Yorkshire

LS24 9DU

United Kingdom

Please note. For your protection, we recommend that you use a recorded method of delivery such as Royal Mail Recorded Delivery as proof of postage. We are unable to provide refunds for items you dispatch but which are not received by us or for items which are returned without any means for us to identify who sent the items. If a returned item is lost in transit, you will need to make a claim against the carrier. We do not have the facilities to accept returns delivered in person. During postal strikes or similar situations, we will automatically extend our 7 day deadline so please do not worry.

We will email you when we have processed your returned items, there is no need to telephone or to email us.

All refunds will be credited to the same card used to make the original purchase. If this card has expired, been lost or stolen we will offer a credit note.

This returns policy does not affect your statutory rights.

Contacting Us Directly

If you have any questions or problems regarding your order, please do not hesitate to contact us:

Telephone (UK): 01937 835 766

Telephone (International): +44 1937 835 766

Email: hello@eyekit.co