Security and Privacy

Account Security

The security of your transactions, information and money is our top priority. We use Paypal Fraud Protection services which leverages the Secure Sockets Layer (SSL) protocol. SSL has an encryption key length of 128 bits which is the highest length commercially available. Paypal automatically encrypts your confidential information in transit from your computer to the Paypal servers which are heavily guarded both physically and electronically. These servers sit behind a monitored electronic firewall and are not connected directly to the internet, so your private information is only available to authorized computers.

At Eyekit we do not store your credit card details. To ensure that no one else can get access to your personal information stored on our site (such as your prescription details), it is important that you do not disclose your user name and password to anyone else. We will not pass on any of the information you submit to us to any third parties. Please view our Privacy Policy below.

We prefer to ship to the card holders address to ensure that all orders come directly to you, the customer. However, if you chose to ship to another address we might decide to call you to ensure your card is not being fraudulently used by someone else.

If you have any questions regarding our security practices please contact us and we will be happy to answer them.

Secure mode (HTTPS)

Secure mode (HTTPS) encrypts all web pages sent to your browser. It is easy to see this happening as the start of the web page's address changes from HTTP: to HTTPS: in the browser's address box. Secure mode (HTTPS) is engaged before you are required to supply or are asked for any confidential information.

Privacy Policy 

We respect your privacy and will not share your details with any third party unless we are acting under a statutory or legal obligation to do so. Prescription data collected will only be used by our offices or laboratories (including those of our affiliates, agents or representatives) as well as vendors whose assistance is needed to handle your order or query.

By ordering through the Website we will require certain information from you. Your email address is essential in order for us to be able to supply you with important information such as order confirmations and changes to the service.  We also require your telephone number if we need to discuss any aspect of your order or prescription details. Other essential information will include your payment details and delivery address.

If you do not wish to receive information relating to new features or promotional offers, you may opt out of this by following the unsubscribe instructions in any email received. You can also amend your details at any time by signing in to the Customer Login screen or by notifying us via email or telephone.

Cookies

In order to place an order on the website you will need to have cookies enabled. A cookie is a tiny element of data that is stored on your computer's hard drive by your web browser when you access a website. We use several cookies for the order process which store information about your login, selected product, prescription and optician details.

If you have any questions or comments about privacy, please email us.