The security of your transactions, information and money is our top priority. We use Paypal Fraud Protection services which leverages the Secure Sockets Layer (SSL) protocol. SSL has an encryption key length of 128 bits which is the highest length commercially available. Paypal automatically encrypts your confidential information in transit from your computer to the Paypal servers which are heavily guarded both physically and electronically. These servers sit behind a monitored electronic firewall and are not connected directly to the internet, so your private information is only available to authorized computers.
We prefer to ship to the card holders address to ensure that all orders come directly to you, the customer. However, if you chose to ship to another address we might decide to call you to ensure your card is not being fraudulently used by someone else.
If you have any questions regarding our security practices please contact us and we will be happy to answer them.
Secure mode (HTTPS)
Secure mode (HTTPS) encrypts all web pages sent to your browser. It is easy to see this happening as the start of the web page's address changes from HTTP: to HTTPS: in the browser's address box. Secure mode (HTTPS) is engaged before you are required to supply or are asked for any confidential information.
Why we collect and process your personal data
We collect and process patients’ and non patient (data from customers who do not require prescription services) personal data for the purposes of healthcare and marketing.
Our legal bases for processing personal data for healthcare purposes, including appointment reminders, include public task or legitimate interests.
Our condition for processing special category data is the provision of health or social care.
We process our patients' personal data for marketing purposes with their consent or to meet a legitimate interest. This means we can tell you about eye care products and services that may be relevant to you. If you do not want us to process your personal data for marketing purposes, please let us know and we will stop.
The data we may collect and process
The personal data that we may collect and process includes:
Non Patient Data:
By ordering through the Website we will require certain information from you.
How we hold and share your personal data
We process your personal data in strict confidence. We keep your personal data securely in our filing and electronic systems using a variety of technical and organisational security measures, including encryption and authentication tools, to maintain the safety of your personal data.
Patient records are only accessible to the healthcare professionals working at the practice and those under their supervision.
We will usually keep any personal data we hold about you for ten years after our last contact with you before we delete it. This is the period recommended as good practice by the College of Optometrists. If we collected the data when you were aged under 18 we will keep it until your 25th birthday, in line with NHS requirements. In exceptional cases we may need to retain personal data for a longer period, and will explain our reasons for doing so on request.
In the course of processing your personal data we may share it with:
Non Patient Data:
You have legal rights in respect of the personal data we hold about you. The Information Commissioner’s Office (ICO) has published guidance on the full range of rights. The rights that are most relevant to the way in which we use your personal data include:
Contacting us about your personal data
Please speak to us if you have any questions or concerns about the way in which we process personal data. You can contact Stephen on 01937 835766 or via email at firstname.lastname@example.org
In order to place an order on the website you will need to have cookies enabled. A cookie is a tiny element of data that is stored on your computer's hard drive by your web browser when you access a website. We use several cookies for the order process which store information about your login, selected product, prescription and optician details.
If you have any questions or comments about privacy, please email us.